Frequently Asked Questions

Custom Orders

  • We have limited availability, so the earlier you order, the better! Once dates are full, they are full. A rush fee will apply to orders placed with a lead time of two weeks or less.

  • All orders are processed here on our website, SoundBakingLLC.com.

    For custom sugar cookies and logo sugar cookies, our forms capture all the information we need to design and fulfill your order. We'll follow up with you via email to confirm all the details!

  • To get a quote for a custom order, fill out the form here on our website! That’s where you let us know any and all important cookie details, and upload inspiration photos for your order. Once you’ve submitted the form, we will confirm details, mock up designs, and quote a total order price.

  • Custom decorated sugar cookies are priced per order based on complexity of design.

    For sugar cookies, there are three factors: number of cookie designs, total number of icing colors, and design intricacy. Additional design elements such as writing and metallics can be priced by cookie or added to the entire set.

    The base price is $72/dozen (1 dozen minimum order quantity), which includes:

    •  1 to 3 cookie shapes 

    •  2 to 3 icing colors (in addition to white)

    •  Simple to medium design detail

  • You pay, we bake - we require full payment up front for our services. For orders over $500, we will accept a deposit to secure the time on our calendar, but the remainder will be due before baking begins.

  • Without permission from the creator or owner of characters, logos, and other protected content, we are not able to replicate their work. But please reach out, as we can always create cookies that coordinate with the theme or colors of your event!

  • Our work is cross-posted here on our website, as well as on our Facebook and Instagram pages (links in footer), and our Google Business profile.

  • One flavor, perfected! Every cookie is baked as a classic vanilla sugar cookie with smooth vanilla icing. Think of it as a blank (and tasty!) canvas for all the fun designs.

  • Yes, all cookies come in individual bags that are heat-sealed for freshness. If you have packaging requests, please let us know when you order and we will work to accommodate your request!

  • Cookies stay very fresh in their heat-sealed bags! On the counter out of direct sunlight - up to two weeks, and in the freezer in their heat-sealed bags and an airtight container - up to two months! 

    Each order comes with a cookie care card that details storage instructions.

  • Our standard cookie size is about 3-4” depending on the shape of the cookie cutter.

    Longer cutters may be closer to 4” but narrower, while more stout cutters could measure closer to 3” in each direction.

  • Cookies can be stored on the counter for up to two weeks, or in the freezer for up to 2 months. 

    Do not store the cookies in the refrigerator - they will dry out, and designs on decorated sugar cookies can be ruined!

    On the counter: Cookies should be stored in their individual, heat-sealed bags until you are ready to eat them. Keep them in a cool place out of direct sunlight. They will stay fresh in their bags for up to 2 weeks.

    In the freezer: If you’d like to enjoy your cookies at a later date, place the heat-sealed bags in a freezer-safe, air-tight container and place the container in the freezer. Drop cookies can be eaten right out of the freezer (no judgment!), or defrosted on the counter inside the container for at least 2 hours. Decorated sugar cookies must be defrosted in the container at room temperature for at least 2 hours before enjoying - don’t open the container sooner, or condensation could ruin the designs!

Instant Checkout

  • Our standard menu includes chocolate chip drop cookies (other flavors may be available upon request). In addition to drop cookies, we will seasonally offer instant checkout items like Decorating Kits, gift sets, and more!

    Check out the Shop tab for all current offerings!

  • All orders are processed here on our website, SoundBakingLLC.com.

    For instant checkout items, you can choose your cookies and fulfillment date, and pay right away. You’ll get a confirmation email of your order, and reminders before pickup (or tracking information when shipped).

Cookie Classes & Events

  • Not at all! These classes are designed for beginners. Cookies and icing are all prepped in advance, so you can dive right into the fun part—decorating! If you already have a little experience, I’ll share tips to help you level up your skills.

  • All classes are hosted at Ivanhoe Park Lager House:
    📍 23 N Orange Blossom Trl, Orlando, FL 32805

    The best part is - your ticket includes a drink on the house (alcoholic and non-alcoholic options are available)!

  • Besides having the most fun ever? You’ll get hands-on instruction while decorating your own themed set of cookies.

    Class Agenda:

    • Introductions & welcome

    • How to get started

    • Piping practice

    • The real thing - guided step-by-step instructions for the class cookies!

    • Photos & cleanup

    • Q&A

    We’ll walk you through decorating step-by-step, so you’ll leave with beautiful (and delicious!) cookies to take home.

  • Each ticket includes:

    • 6 cookies to decorate

    • 4 icing bags with fun colors (take leftovers home!)

    • Guided step-by-step instructions

    • A box to safely transport your cookies

    • Tips, tricks, and Q&A

    And a drink on the house! (alcoholic and non-alcoholic options available)

  • We require that all attendees have their own ticket. You’re welcome to purchase tickets together or separately - if purchasing separately, let us know who you’re attending with when you get your ticket!

  • Yes! Kids ages 12 and up can join. Younger kids may enjoy a take-home DIY kit instead.

    • Bring your phone - we encourage photos and videos!

    • Bring a good attitude - cookies are fun, but they're also challenging! A good attitude makes all the difference!

    • Bring an apron if you don't want to get messy. This is optional.

    We’ll provide all the cookies, icing, and tools needed!

  • Yes - check our Shop page to see what decorating kits are available right now!

  • Class is about 2 hours! We will start promptly at 12:30, and class will run up to 2 hours long.

    If you’re a faster decorator, you might finish up more quickly than others. Not to worry - we will get the perfect shot of your group with their favorite cookie, then we can get your cookies boxed up and you on your way!

  • It depends - how long before class were you able to let me know?

    • More than 1 week in advance: Email us to process a full refund. If you prefer, we can transfer you to a future class instead of refunding.

    • Less than one week in advance: We can get you transferred to a future class! Refunds aren’t available at this point.

    • No show: If we do not hear from you before your class’s start time, and you do not show up for class, we won’t be able to offer you a refund or a credit. So please reach out to us before class starts!

Other

  • We are located in Orlando, Florida in zip code 32827.

    After ordering, our full pick up address will be available. This is for privacy reasons, as our cookies are baked in and picked up at a private residence - if you have concerns, please feel free to contact us for a more precise description.

  • Our availability is determined by what other orders we’ve received - so the earlier you can order, the better!

    When you submit a custom order request on our website, we will confirm our availability for your preferred pick up date.

  • We prefer orders to be paid via credit card or digital wallet here on our website; however, we also accept Venmo and PayPal.

    Cash and checks are an option, but please note that we require payment up front, so these options are often less convenient for you unless you are located close to us in zip code 32827.

  • Yes. All orders, including rush orders, are subject to availability. Orders placed with a fulfillment time of less than two weeks will require a rush fee.

  • We offer three convenient fulfillment options - pickup, delivery, and national shipping.

    • Pickup: Orders may be picked up at our location in Orlando, Florida 32827 (you will receive the full address after completing payment). Our standard pick up times are Saturdays between 9AM and 1 PM. 

    • Delivery: Delivery is available and will be quoted individually upon request.

    • Shipping: Orders up to 2 dozen will ship for a flat rate of $15. Larger orders will be quoted for shipping.

  • Yes, there is a minimum order of 1 dozen cookies for both custom sets and drop cookies.

    Seasonally, we may offer smaller cookie gift packs - keep an eye on our website and social media for those product releases!

  • Yes! Orders up to 2 dozen will ship for a flat rate of $15. Larger orders will be quoted for shipping. Our cookies ship via USPS or UPS.

  • No, our cookies are not allergen free. They are baked in a kitchen that also contains all major allergens: milk, eggs, fish, Crustacean shellfish, tree nuts, peanuts, wheat, and soybeans. 

    All of our cookies contain wheat, eggs, and milk.

  • Absolutely, we would love to bake for your party or wedding! Orders over $500 require a deposit to secure time on our calendar, and the remainder is due before baking begins.

  • We can not accommodate discounts for bulk orders, but custom sets can always be supplemented by 2” plain iced circle cookies in coordinating colors at $3.50 /cookie to ensure everyone gets a cookie while meeting budget!

  • Florida Cottage Food Law, which regulates home bakeries, does not require or issue licensing, nor does the Health Department inspect home kitchens. No certifications are required to operate a home bakery , but that doesn’t mean we aren’t food safe! 

    At Sound Baking, it is a requirement for any baker to hold an active Food Handler certificate, exactly the same requirement as to work in any commercial kitchen in Florida. Please reach out if you’d like our certification details. Employees must be recertified every 3 years, and the last date of certification was 8/4/2025.

  • Yes, Sound Baking is fully insured.

  • Let us know as soon as you can! Depending where we are in the baking and decorating process, we may be able to issue a full or partial refund, or safely store your cookies until you’re able to pick them up.

Still have a question?

Ready to start your order?